Frequently Asked
Questions

Yes, they are included, unless otherwise agreed. The rent also always includes electricity, water, wireless internet, and apartment insurance.

After making the reservation, you'll receive a message with a link to your personal Boarding Pass. The boarding pass contains detailed, illustrated instructions for easy check-in. Almost all of our apartments have smart locks, so you can arrive whenever you like, without needing to inform us in advance.

Check-in is possible at any time after 4 PM in all of our apartments. You will receive very detailed, step-by-step instructions with images, covering arrival, parking, and entry into the apartment. Please note that quiet hours in the building start at 10 PM. If arriving late, kindly respect the peace of other residents by entering as quietly as possible.

We offer these as additional services when possible. You can request early check-in and late check-out through your Accommodation Guide after confirming your reservation.

Unfortunately, we do not have a separate space for luggage storage, but there are several places in Rovaniemi where you can store your luggage. You can check out the options behind this link and choose the one that suits you best: https://www.visitrovaniemi.fi/other-service/luggage-storage/

If you wish, you can also purchase early check-in or late check-out through your Accommodation Guide.

Unfortunately, we do not allow pets in any of our apartments.